TERMS AND CONDITION

Terms and Conditions for Internet Usage

Your use of the Dubai Municipality portal is governed by these terms and conditions ("User Conditions") which you should read carefully before using the Dubai Municipality website. By clicking on the "I Accept" button, you acknowledge that you have read the User Conditions and you agree to be bound by the User Conditions. These User Conditions represent a binding contract between us. If you do not agree with these User Conditions, please do not use the Dubai Municipality portal.

Summary of terms and conditions for Dubai Municipality portal usage

  • The user conditions apply to you regardless of how you accessed the site. Business users are required to register before using the portal and Dubai Municipality reserves the right to grant / terminate access.
  • Registered users are responsible for maintaining the confidentiality of the user name and password. Users are fully responsible for all activities that occur under their username.
  • Although our endeavor is to provide reliable access to our portal but due to factors outside our control we do not guarantee continuous uninterrupted error free or secure access to the Dubai Municipality portal. We shall not be responsible for any interruptions, delay or failure of the Dubai Municipality portal or the electronic services offered through the DM portal.
  • The Dubai Municipality IT help desk is available for assistance during normal Government working hours in Dubai. No guarantee or warranty can be given to you in respect of any particular solution or result suggested by the helpdesk. The IT help desk can be contacted by sending an email to it_helpdesk@dm.gov.ae
  • Telephone charges incurred for accessing our portal and the help desk will be borne by you
    Dubai Municipality is not responsible for content / information provided by other websites having link on Dubai Municipality website
  • The restrictions on use of the Dubai Municipality portal apply to all uses by you of the Dubai Municipality portal. We may suspend and/or block and/or end access to your use of the Dubai Municipality portal if you are in breach, or we have reason to believe you may be in breach, of User Conditions
  • The Dubai Municipality portal is our property and is copyrighted and protected by UAE copyright laws. We are the exclusive owner or licensee of any and all copyrights, trademarks, servicemarks, and any other intellectual property right in the Dubai Municipality portal.
  • You are responsible for the content of any material distributed by you through the Dubai Municipality portal.
  • You are responsible for all liabilities arising out of your use of Dubai Municipality portal.
  • Access of registered business users to the Dubai Municipality portal may be ended by either the business users or us at any time. We may also immediately end, suspend or restrict access to the Dubai Municipality portal if the usage terms and conditions are breached.
  • These User Conditions and your use of the Dubai Municipality portal shall be governed by and construed in accordance with UAE law and any disputes arising out of or in connection with these User Conditions and your use of the Dubai Municipality portal shall be referred to arbitration in Dubai before a single arbitrator selected by mutual agreement.
  • If you wish to contact Dubai Municipality portal at any time regarding our Terms and Conditions of Use you can e-mail us at webmaster@dm.gov.ae

Access to the Internet

In order to use the Dubai Municipality portal, you need access to the Site via the Internet. You can access the Site from anywhere in the world. These User Conditions apply to you regardless of how you have accessed the Site.

n order to use the Dubai Municipality portal, you need access to the Site via the Internet. You can access the Site from anywhere in the world. These User Conditions apply to you regardless of how you have accessed the Site.

Registration process for business users

We require you to register before using the Dubai Municipality portal and the e-Services offered through the portal.

When you register, you agree to provide true, accurate, up-to-date and complete information ("Registration Data") as required by the Registration Form(s) made available to you via the Site.

We may rely upon your Registration Data to establish your business status, whether you are eligible to use the Dubai municipality website or otherwise to identify and/or contact you. If your Registration Data is untrue, inaccurate, significantly out-of-date or incomplete, we may terminate forthwith or suspend your current and future use of the Dubai Municipality portal (or any part of it) with/without prior notification.

Once the company has completed the registration process, it should send the documents specified in the "Company Administrator Registration Process" with the nominated Administrator to the assigned service desk in Dubai Municipality.

Dubai Municipality, reserves the right to reject registrations from companies.

Password and security for registered users

Registered users will receive a password upon completing the registration process. You are responsible for maintaining the confidentiality of the username and password and are fully responsible for all activities that occur under your username and password.

If you know or suspect that an un-authorized person knows or is using your password, you must promptly amend your password using the online password amendment option or notify our webmaster through email (webmaster@dm.gov.ae).

We will not be liable for any loss, modifications or damage of users data stored on DM's site arising from an unauthorized person gaining access to user's data stored on the Dubai Municipality servers.

Our service obligations

We currently secure Internet access services from third party providers. We will take all reasonable steps to provide access to the Dubai Municipality portal in a fast and reliable manner and to ensure the security, integrity and confidentiality of your information, and your use of the Dubai Municipality website is maintained. Operation of the Dubai Municipality portal may be interfered with by numerous factors which are outside our control. We do not guarantee continuous uninterrupted error free or secure access to the Dubai Municipality portal. We shall not be responsible for any interruptions, delay or failure of the Dubai Municipality portal.

Telecommunications charges

You must pay for the normal or standard telephone calls charges at the rates publicized by your telephone operator or Internet access provider with whom you make your normal or standard calls.

You agree to abide by the terms and conditions of your agreement with your local telephone operator and to pay and keep current all amounts due to them. We will not be liable for any telephone call charges due to your local telephone operator, and you agree to indemnify us for any costs, expenses or liabilities we incur due to your failure to pay any such charges.

Restrictions on use


The restrictions on use of the Dubai Municipality portal apply to all uses by you of the Dubai Municipality portal. We may suspend and/or block and/or end access to your use of the Dubai Municipality portal if you are in breach, or we have reason to believe you may be in breach, of User Conditions.

You agree not to:

  • Knowingly make available or knowingly upload files that contain software or other material, data or information not owned by or licensed to you;
  • Use the Dubai Municipality portal in any way to send unsolicited commercial email or "spam", or any similar abuse of the Dubai Municipality website;
  • Make available or upload files to Dubai Municipality portal that you know contain a virus or corrupt data;
  • Publish, post, distribute or disseminate defamatory, infringing, obscene, indecent or other unlawful material or information via the Dubai Municipality portal
  • Engage in activities through the Dubai Municipality portal which are illegal or unlawful whether in Dubai or in your home jurisdiction
  • Link directly or indirectly to or include descriptions of products or services that are prohibited under these User Conditions or to which you do not have a right to list or include;
  • Post on the Dubai Municipality portal any product or service which would cause us to violate any applicable law or regulation of any jurisdiction;
  • Use any device, software or routine to interfere or to attempt to interfere with the proper working of the Dubai Municipality portal; or
  • Take any action which imposes an unreasonable or disproportionately large load on the Dubai Municipality portal infrastructure.

Privacy of Dubai Municipality website users

We recognize the importance of maintaining the privacy of personal and business data we collect which relates to your business. [Please click here to view our Privacy Policy]

Ownership of Dubai Municipality portal

The Dubai Municipality portal is our property and is copyrighted and protected by U.A.E copyright laws. We are the exclusive owner or licensee of any and all copyrights, trademarks, servicemarks, and any other intellectual property right in the Dubai Municipality website.

You may print and download portions of the materials contained on the Dubai Municipality portal for your non-commercial use provided you maintain the copyright notice and any other notices that appear on any such copies. Any other copying, redistribution, publication or retransmission of any portion of the materials on the Dubai Municipality portal is strictly prohibited without our express written permission. You agree not to change or delete any proprietary notices from any materials copied from Dubai Municipality portal.

All information generated as a result of establishing or operating the Dubai Municipality portal shall be our property and may be sold, distributed or otherwise disseminated by us for any purpose whatsoever, provided we shall not sell, distribute or otherwise disseminate specific information about you in such a way that would identify you, except to the extent authorised in writing by you.

Liabilities

You are responsible for the content of any material distributed by you through the Dubai Municipality portal. You are responsible for all liabilities arising out of your use of Dubai Municipality portal.

You agree to indemnify us for any expenses, losses, liabilities or costs incurred and any claims or legal proceedings which are brought or threatened against us, in each case arising from your use of the Dubai Municipality portal.

We reserve the right to remove any information we deem to be in breach of any of these User Conditions without warning and/or to make available such information when required to do so by law or when requested to regulatory bodies or law enforcement organisations.

In no event, shall we be liable for any loss of profits or consequential or economic loss of any kind due to information / services provided by us

All implied warranties and undertakings are hereby excluded, to the maximum extent permitted by law.

No transfer

You may not assign, sub-license, sub-contract, transfer or otherwise dispose of any of your rights or obligations under the User Conditions without our prior consent. For example you cannot provide your userid / password to other person to carry out transactions on your behest.

Force majeure

We shall not be liable to you for any delay or non-performance of the Dubai Municipality portal arising from any cause beyond our reasonable control or that of our service providers.

Termination

Access of registered business users to the Dubai Municipality website may be ended by either the business users or us at any time through the options available on the DM portal. We may also immediately end, suspend or restrict access to the Dubai Municipality portal if:

  • The user breach these User Conditions and, if the breach can be remedied, user fail to remedy the breach within 14 days from the day we give notice to you requiring you to do this;
  • The user breach these User Conditions repeatedly;
  • Any event occurs which is beyond our reasonable control or that of our infrastructure service providers which in either case prevents us from continuing the Dubai Municipality portal.

Law and dispute resolution

These User Conditions and your use of the Dubai Municipality portal shall be governed by and construed in accordance with Dubai law and any disputes arising out of or in connection with these User Conditions and your use of the Dubai Municipality portal shall be referred to arbitration in Dubai before a single arbitrator selected by mutual agreement.

General

  • If you change your name, e-mail address or any other address or information you provide to us on registration, you must notify us of the new details promptly.
  • We may vary these User Conditions from time to time. We will give you notice of any change to these User Conditions by posting notice of that change on the Site. You will be treated as having received our notice and be bound by the change on accessing or using the Site at any time after the change has been posted on the Site.
  • We will give you any other notice under these User Conditions by e-mail. You will be treated as having received our notice when we receive electronic delivery receipt notification confirming delivery of our e-mail to you.
  • You must give any notice under these User Conditions by e-mail to the address we notify to you from time to time.
  • If at any time we do not insist on any of our rights under these User Conditions, we may still insist on that right later.
  • If any of these User Conditions is illegal, invalid or unenforceable, the remaining User Conditions will not be affected.
  • All terms relating to the Dubai Municipality website are contained in these User Conditions and in the documents referred to in them. These User Conditions will prevail over any other documents purporting to have legal effect.

If you wish to contact Dubai Municipality website at any time regarding our Terms and Conditions of Use you can e-mail us at webmaster@dm.gov.ae